The State of Arrears

The State of Arrears Survey wants to know about your experience with payment practices. You don’t need to be an expert to contribute – it'd be great if you can take 5min to share your thoughts and feelings on the topic. The survey seeks to truly understand the full impact late payments have on businesses, monitor these effects over time and highlight the changes that businesses would like to see to current practices. And because we're committed to helping you spend less time worrying about getting paid, the information will be put to good use!

What is your Gender?

Which of the following would you use to describe your organisation?

Which country do you live in?

Is you Head Office also in this Country?

Where is your Head Office Located

What geography does your company operate in?

How long have you been in business?

Which of the following best describes the size of your organisation?

How many full-time employees do you have?

Approximately how many part-time or casual employees do you have?

How many clients have you had over the last 12 months (approx.)

By what percentage do you think the number of clients will change over the next 12 months?

How many hours per month do you think you spend chasing unpaid invoices?

What percentage of invoices are paid late?

What reasons do your clients give for paying invoices late?

What are the main barriers to chasing late payments?

Do you believe being paid late or not at all has had an impact on your mental health?

Which mental health condition have you suffered from due to late payments?

Do you use a digital collections tool?

Do you have an automated marketing strategy?

Who do you turn to for financial advice?

How involved are you with decision making and finance/administration for your company?

Of the total payments you receive from large organisations, what percentage of these are late?

Of the total payments you receive from medium organisations, what percentage of these are late?

Of the total payments you receive from small organisations, what percentage of these are late?

Of the total payments you receive from micro organisations, what percentage of these are late?

What percentage of your invoices are written off/never paid?

This information is 100% optional and only needed if you wish to get notified when our survey has been completed. Please refer to our privacy policy to understand how we protect your data.

Name

First Name Last Name